| Type | Private |
|---|---|
| Industry | Government CRM |
| Founder(s) | David Moody, John Montgomery |
| Headquarters | Sunnyvale, CA |
| Number of locations | Sunnyvale CA, Chicago IL, Washington, DC, Belfast Norther Ireland, Newbury England |
| Key people | Mark Duffell (CEO), Jeff Wylie (GM of International Operations, David Moody (VP Solutions), Jon Montgomery (VP Global Development, Philip Murray (VP International Sales) |
| Products | Lagan Government CRM, Lagan Enterprise Case Management (ECM), Lagan OnDemand |
| Employees | Over 300 |
| Parent | KANA Software |
Lagan Technologies, part of KANA Software, provides G2C (government to citizen) technology that enables governments and citizens to communicate more effectively. Lagan has over 200 public sector customers worldwide. Lagan’s solutions for government Customer Relationship Management (CRM) and Enterprise Case Management (ECM) are offered through several delivery methods including on-premise, on-demand and hosted.
The company was founded in 1994, and was acquired by KANA Software[1] in November 2010. Lagan operates in both North America and the UK with its North American headquarters in Sunnyvale, CA and its European headquarters in Northern Ireland, Belfast.
Lagan Technologies was first established in 1994 with the launch of its first product, Frontline[2] in 1998, a CRM solution designed to be technology-independent, with an open architecture, fast to implement and flexible to maintain.
Since 1999 Lagan has been wholly focused on delivering CRM, city service and interaction management solutions for government. Frontline fast became the leading CRM solution in the UK local government market, and was being adopted across the wider public sector in areas such as shared services and non-emergency call handling for police authorities.[3]
In 2004, Lagan extended this approach to the non-emergency / 311 and city service sector in the US and Canada, with the release of Frontlink, specifically designed to meet the specialized needs of the North American market.
In 2005 the City of Minneapolis rolled out as the company’s first North American local government customer with Lagan 311.[4]
In 2006, Lagan acquired Peter Martin Associates (PMA), a leader in the development of human services software and the first to offer commercial off-the-shelf (COTS) collaborative case management and eligibility screening solutions specifically tailored to the needs of human services agencies.[5]
In 2007 Lagan Announced its first statewide deployment of Lagan Human Services with customer, Tennessee Department of Human Services, Adult Protective Services Division. Lagan also received its first “Strong Positive” Rating in Leading Analyst Firm’s Local Government CRM Products MarketScope Report and has been recognized in 2008, 2009 and 2010 with the same rating.
In 2009 released initial Cloud software offering Lagan OnDemand with customers that include: Bermuda[6]; Cobb County, GA[7] and Pasadena, CA[8]. Lagan also launched Citizen Mobile Application to Promote Increased Citizen Engagement and Self Service.[9][10][11][12]
In 2010, Lagan entered the Australian market with Lagan Government CRM customer, Brisbane City Council[13]. Lagan was acquired by KANA Software in November 2010 and remains focused on the public sector.